Refund policy
At Harrington Club, we want you to feel confident about your purchase. This policy explains how cancellations, returns and refunds are handled.
Cancelling Your Order
For most products purchased online, you may cancel your order without giving a reason within 14 days after receiving your goods. If goods from a single order arrive separately, this period generally begins when you receive the last item.
To cancel, email contact@shopharringtonclub.com with your order number and a clear statement that you wish to cancel. You do not need to wait for our approval to exercise your statutory cancellation rights.
Once you have notified us, you must return the goods within a further 14 days.
Condition of Returned Items
You may inspect and try on items as you would in a shop. Please return them with their original packaging and labels wherever reasonably possible.
We may make a reasonable deduction for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Missing packaging or labels does not automatically remove your statutory rights.
Return Delivery Costs
For change-of-mind returns, you are responsible for the direct cost of returning the goods.
If an item is faulty, damaged or not as described, we will cover reasonable necessary return costs. Please contact us so we can arrange an appropriate return method.
Please retain proof of postage.
Refunds
For eligible cancellations, we will refund the payments received, including the cost of our least expensive standard outbound delivery option where applicable. Additional charges for premium delivery are not refundable beyond the equivalent standard delivery cost.
Refunds will be issued without undue delay and within the applicable statutory deadline. We may withhold reimbursement until we receive the goods or you provide evidence that they have been returned, whichever happens first.
Refunds are made to the original payment method unless you expressly agree otherwise. We do not charge a refund processing fee.
Faulty or Incorrect Items
If your order arrives faulty, damaged or incorrect, email contact@shopharringtonclub.com with your order number and details of the issue. Photographs may help us investigate, but they are not a condition of your statutory rights.
Your rights under the Consumer Rights Act 2015 remain unaffected.
Exchanges
To request a different size or colour, contact us. Exchanges depend on availability and do not replace or restrict your cancellation or refund rights.
Promotional Purchases
Statutory cancellation and faulty-goods rights also apply to sale and promotional purchases. Any additional conditions for bundles or complimentary items must be clearly stated with the offer and cannot override those rights.
Contact
Email: contact@shopharringtonclub.com
Website: shopharringtonclub.com